2010 Highlights

The Augusta Information Technology Department (IT) is continuously working to provide our customers with quality technological services and support.

Following are a few of the Information Technology Department highlights for the previous year of 2010:
  • IT Customer Satisfaction Annual Survey demonstrated a 97% approval rating. 
  • Ranked number seven (7) in the nation amongst other cities our size, in the Digital Cities Survey conducted by the Center for Digital Government. 
  • Website received a Sunny Award and was given an A- rating by the Sunshine Review for its efforts in supporting a transparent government utilizing the website. 
  • Major General Perry Smith conducted a training session at the Information Technology Department’s Annual Retreat. 
  • Conducted Camp Data for the City of Augusta’s youth ages 6 – 11 as part of our continuous outreach efforts. The Camp served 92 children. 
  • Implemented streaming and on demand video of Commission Meetings with 3,743 views. 
  • Received an estimated 4.8Million visitors to www.augustaga.gov 
  • Received an estimated 667,927 visitor to GIS Maps Online. 
  • Blocked 9,549,385 spam emails and 34,887 virus emails. 
  • Implemented new calling plans for city’s cellular usage resulting in a $6000 per month savings. 
  • Implemented E911 Twitter application for traffic hazards, accidents and fires. 
  • Deployed a Facebook site for Animal Services to assist with placement of animals with customers who would potentially wish to adopt them. 
  • Installed a new virtual server for NetMotion VPN Software. 
  • Upgraded Cisco Unified Communications Manager from version 6.1.4 to 7.1.5. 
  • Upgraded Blackberry Server from version 4.2 to 5.0. 
  • Developed a new touch screen sign-in-board application for the Information Technology Department. 
  • GIS completed the Geospatial Audit for the Georgia Association of Flood Plain Management. 
  • GIS added 15,113 addresses that are currently not in WinGap parcel data. 
  • Aerial photography for Richmond County was flown using Pictometry for AcuPlus 4” pixel resolution.
  •  Worked on multiple GIS & Mapping projects with Augusta Economic Development, Augusta Land Bank, Augusta Tomorrow and Downtown Development Authority’s.
  • Implemented Palatine Electronic Warrant Interchange System for Civil & Magistrate Court. 
  • Implemented a new Icon Application server and a new Icon Database server. 
  • Developed a SharePoint portal intranet site for 911 that staff actively utilizes for calendars, memorandums, contact management and discussions. 
  • Upgraded IFAS, the city’s financial system, to version 7.9. 
  • Upgraded Fleet Maintenance Tobacco Road shop to VoIP. 
  • Updated all air cards in fire vehicles for the Fire Department. 
  • Over 11,000 job applications were filed via NeoGov software. The site received 125,000 overall page views. 
  • Deployed 235 air cards for Sheriff’s Office vehicles for Net Motion project. 
  • Implemented New World application upgrade to version 8.0.9 for Sheriff’s Office. 
  • Implemented the Business Tax Interface process within CityView application for License & Inspections. 
  • Installed various wireless access points to provide free wireless services at various Recreation Department sites. 
  • Installed wireless access points for public Wi-Fi in the Wylds Road conference room of the Augusta Utilities Department. 
  • Completed GBA Bar Code scanning implementation for Augusta Utilities Department. 
  • Created a digital Sign In/Sign Out Board for Augusta Utilities field crews.