2011 Highlights

The Augusta Information Technology Department (IT) is continuously working to provide our customers with quality technological services and support.

Following are a few of the Information Technology Department highlights for the previous year of 2011:
  • IT Customer Satisfaction annual survey demonstrated a 96% approval rating.
  • Ranked number five (5) in the nation amongst other cities our size, in the Digital Cities Survey conducted by the Center for Digital Government.
  • Recognized by the Economic Development Authority (EDA) of Richmond County and awarded their Economic Development Inner Circle award for providing outstanding contributions and assistance to the EDA in 2011. GIS provided mapping and data request support on numerous projects. Provided over 70 custom maps in support of marketing commercial and industrial sites to potential industries evaluating relocation to Augusta.
  • Played integral role in meeting the technology needs for the new Judicial Center.
  • Conducted Camp Data for the City of Augusta’s youth ages 6 – 11 as part of our continuous outreach efforts. The Camp served 108 children.
  • Completed a county wide re-banding upgrade for 2,223 radios. This upgrade saved the county $190,000 in annual maintenance costs due to the re-imbursement from Sprint/Nextel.
  • Renegotiated the annual maintenance agreement with Motorola, saving the county $8,500.
  • Improved communications at various sites throughout the county.
  • Received an estimated 4.9M visitors to www.augustaga.gov
  • Received an estimated 1.9M visitors to GIS Maps Online.
  • Processed 11,652,322 Internet emails. Blocked 8,122,212 spam emails and 94,518 virus emails.
  • Implemented Quick Response (QR) Codes in various places to include the Commission photos on the wall outside of the Lee Beard Commission Chambers, email signatures, etc.
  • Implemented Emergency Alerts as part of the www.augustaga.gov web site.
  • Worked closely with Augusta Tomorrow to provide data and maps necessary for the Augusta Master Plan projects.
  • Completed over 200 citizen map requests.
  • Installed a Cisco Wireless Controller for Wi-Fi Connectivity management.
  • Created a public-facing website with a specialized mapping application to assist the public with obtaining information related to local redistricting efforts.
  • Created two public-facing Silverlight applications to allow the public to view current members of Augusta’s Commissions, Boards, and Authorities.
  • Provided a public sign-up page for emergency notifications so that interested citizens can receive emergency messages via cell phone.
  • Implemented New World CAD upgrade to version 8.11 and Mapping to version 8.2
  • Upgraded 30 mobile data terminals for the Fire Department to New World 7.0
  • Developed and implemented changes in IFAS as mandated by the new HR PPPM.
  • Upgraded the Symantec Antivirus server to the latest version of Symantec Endpoint Security and pushed new client to county computers.
  • Installed 10GB blade and modules in the Cisco switch to accommodate 10GB backbone network connectivity.
  • Upgraded Microsoft Exchange Server 2007 to Microsoft Exchange Server 2010.
  • Installed 100Mbps internet service at Information Technology Disaster Recovery Site.
  • Installed 50Mbps internet service in Information Technology Data Center.
  • Assisted Marshal’s Office with the implementation of a new Live Scan Fingerprinting system at the Judicial Center provided by Identix.
  • Developed modules for a revised Marshal’s Office Security Management and Service Tracking system.
  • Collaborated with the Georgia Conservancy Group on their Harrisburg Blueprint Project. Provided them with data to assist GA Tech Urban Planning Students who were working on a number of facets of community redesign.
  • Played integral role in implementing e-verify numbers on Purchase Orders for Procurement.
  • Implemented new Electronic Document Management System (EDMS) applications for the Recreation, Parks and Facilities administrative staff.
  • Assisted with the implementation and provided training and support throughout the Pictometry Changefinder Project for the Tax Assessor’s Office.
  • Completed a large number of work orders and upgrades for the Utilities Department.