2012 Highlights

The Augusta Information Technology Department (IT) is continuously working to provide our customers with quality technological services and support. 

Following are a few of the Information Technology Department highlights for the previous year of 2012: 
  • IT Customer Satisfaction annual survey demonstrated a 96% approval rating.
  • Ranked number six (6) in the nation amongst other cities our size in the Digital Cities Survey conducted by the Center for Digital Government. This is the third consecutive year placing in the top seven.
  • Developed and deployed Augusta’s first internally created Apple App available in the App Store, Augusta Maps iPhone App.
  • Won a SAVVY Award of Excellence for the Graphic Design of the Public Transit System Map.
  • Played integral role in meeting the technology needs for the new Sheriff’s Office.
  • Conducted Camp Data for the City of Augusta’s youth ages 6 – 11 as part of our continuous outreach efforts. The Camp served 108 children.
  • Improved communications at various sites throughout the county.
  • Received an estimated 5.2M(million) visitors to www.augustaga.gov
  • Received an estimated 3.6M visitors to GIS Maps Online.
  • Processed 10.4M Internet emails, Blocked 6.7M spam emails and 46,527 virus emails.
  • Installed Cisco equipment throughout the county to include the Charles Webster Detention Center and Methane Plant.
  • Installed various wireless communications throughout the county to include Utilities-Metering, Fire Administration, Utilities – Fort Gordon, Juvenile Court, Solid Waste Facility Maintenance, Augusta Regional Airport and others.
  • Installed additional fiber connectivity to produce redundancy in the network.
  • Added over 1,500 miles of road information to the Augusta Enterprise Geodatabase.
  • Added over 1,000 new apartment addresses to the Augusta Enterprise Geodatabase to support public safety and emergency response.
  • Maintained 80,775 parcels, 222 deleted due to combines and other modifications, 360 new parcels added.
  • Supported the Economic Development Authority (EDA) of Richmond County with mapping and data requests on numerous projects that are sensitive in nature. Provided over 70 custom maps.
  • Provided mapping support to outside agencies such as CSRA Regional Commission, Augusta Sports Council and Augusta Tomorrow.
  • Integrated Crime Mapping and Analysis into GISmap Online Mapping Application for external public viewing and secured analysis.
  • Configured and installed 40 new computers for the Sheriff’s Office Road Patrol.
  • Installed 10 new Mobile Data Terminals (MDT’s) for Animal Services.
  • Upgraded Live Video Streaming Technology provided by EarthChannel to the new h.264 version compatible with iPhones, Androids and iPads.
  • Implemented a Business Directory on the augustaga.gov website allowing local businesses to submit their business contract information.
  • Implemented Community Voice Module, which allows citizen and visitors to leave innovative ideas to improve interaction between the community and local government.
  • Completed the implementation of a Jury module within the Icon Application.
  • Evaluated and coordinated technology requirements for the new CNG station at Tobacco Road.
  • Upgraded the telephone system to Key Service Unit (KSU) at Mary Utley Center for HCD.
  • Installed and implemented MobileIron Smartphone management system.
  • Provided QA and Project Management for data received by ITOS including processing data, assignment to staff projects, quality control reporting and status reports.
  • Implemented RedZone Robotics ICOM3 Sewer Inspections application.