Rules

Overview
Violation of Transit rules and regulations will result in the suspension or termination of riding privileges.

Transit Rules & Regulations

  • All riders must pay one way fare ($3) or one ticket each time entering the van. Riders must have correct change or a ticket. Drivers are not allowed to make change. All riders must pay.
  • All riders must wear seat belts. It is the law! Please remain buckled-in until the van comes to a complete stop at your destination.
  • All children ages four and under must be in a car seat provided by the parent or guardian.
  • No food, drinks, tobacco products, alcohol, controlled substances (drugs), or profanity will be used on the vans.
  • All riders must be properly dressed and practice proper hygiene so that all riders have a pleasant experience.
  • There will be no doubling back for forgotten personal items.
  • It is the rider's responsibility to make appointments at least 24 hours in advance (before 2:00 pm the day prior). Complete and correct directions for pick up will be required. Appointments are made on a first-come, first-served basis.
  • Only pre-scheduled appointments approved by the supervisor will be allowed. Riders are not to change destinations once on the van. All changes must be approved by the supervisor prior to the boarding of the van.
  • Riders should be ready 30 minutes before your scheduled appointment. If the van must wait for five minutes, it will leave without you. This will count as a no show.
  • Riders must call to cancel an appointment prior to the pick up time or this will be considered a no show.
  • Richmond County Transit reserves the right to suspend or discontinue service to riders with three no shows.
  • Riders must be ambulatory, which means that they must be physically able to enter and exit the transit vehicle on their own or bring an escort to help them.
    • We currently have two wheelchair vans available for use.
    • If you are using one of the wheelchair accessible vans, the driver will meet the wheelchair rider at the van, operate the wheelchair lift, and lock down the wheelchair.
    • The driver is not permitted to go inside a rider's home, store, medical facility, or any other place with the rider.
  • Under no circumstances will any rider or relative of passenger be allowed to be abusive on the van. The result will be discontinued service for that person.
  • Any complaints concerning the Transit system must be submitted in writing within 24 hours of the incident.
  • Richmond County Transit allows all riders two trips on/off the van to load or unload their packages. Riders can bring onto the van what they can carry on themselves in two trips and fit in their personal space on the van, which is their seating area, lap, and the floor directly in front of them.