9-1-1 Emergency Services


We strive to achieve excellence with a dedicated team of professionals to assist in all emergency and non-emergency situations. 


To provide optimum and efficient emergency call taking and dispatching services to the citizens and visitors of Augusta-Richmond County. 

Strategic Goals and Objectives

No call shall go unanswered. No call for emergency assistance shall be denied a response. All calls shall be immediately dispatched or immediately routed to the appropriate agency. 

Additional Objectives

To answer 911 and administrative phone lines promptly and courteously. To understand the services requested from the caller. To obtain the necessary information to dispatch the proper response quickly. To utilize all technology and resources quickly and efficiently to reduce loss, injury or further harm to persons involved. To ensure all public safety personnel are safe in their response. To go home at the end of the day, knowing we have given our best to help protect you.