What will the dispatcher need to know when I call 911?
  • The location of the emergency
  • The phone number that you are calling from
  • The nature of the emergency
  • Your name
  • Any other descriptors of persons/vehicles involved in the incident or landmarks and/or directions to the emergency

It is important to stay calm, speak clearly and to stay on the line as long as you feel safe and/ or until the dispatcher tells you to hang up. It may seem that the dispatcher is asking too many questions. It is important to get as much information as possible. This information is relayed to units that are en-route to the incident location.

Show All Answers

1. When should I call 911?
2. When should I NOT call 911?
3. What will the dispatcher need to know when I call 911?
4. What is the difference between a residential call and a cell phone call?
5. What if I have a non-emergency call?
6. Copies of E911 reports or audio recordings?