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Augusta
Web Site Support
This document is intended to help web visitors who are having problems or difficulty accessing or using the web site.
JavaScript
The City of Augusta web site uses JavaScript in various areas to enhance functionality. It is recommended that web site visitors have JavaScript enabled to use all the features of the web site. In the event the user disables JavaScript they will still be able to browse the site, but with limited menu and script functionality.
Web site cache problems
Occasionally a web site visitor may experience a problem with old web content, or script errors on the site. When browsing a web site the browser downloads the information to the user’s computer and places it in the browser cache. These errors and problems can occur if the browser refuses to update its browser cache with new information from the web site. If this occurs it is recommended that you flush your browser cache to make sure that you download the latest information from the web site. You can do this in Internet Explorer by deleting your temporary internet files. If you are using another browser please refer to your help documentation for more information on how to do this.
Supported Browsers
The City of Augusta web site has been tested to function in multiple browsers unless otherwise stated. Browsers and versions which the site has been tested to work in include:
Internet Explorer 6 –
Opera 8 -
Netscape 7.2 -
Firefox 1.0 -
Should you experience any problems with the site it is recommended that you check that your browser is up to date. If your browser is not up to date we strongly recommend that you update it. Making sure your browser is up to date will ensure that the web site functions correctly.
Note: Use of the above listed browsers does not constitute an endorsement of support. While every effort has been made to ensure that web site will function across all platforms and browser types the city will not officially support any browser other than Internet Explorer 6.
Language Translation
The City of Augusta uses language translation services provided by Systrans. This service converts existing web site text into foreign languages for the user. Please note that in order to view text in Korean or Japanese you need to have the appropriate language pack installed. Please check with the makers or your operating system for more information.
Note: This is a automated language translation service. The translation is not exact and is only provided to help users using other languages to get a rough idea idea of the specific content or information they are looking for.
Additional Software
The City of Augusta web site makes use of several additional technologies and document types. Below is a list of additional software a user may want to install.
Acrobat
Many documents on the web site are in PDF format. Visitors to the site will need to download and install Adobe Acrobat in order to read them. Acrobat is a free download and can be obtained at the Adobe site by following the link below.
Macromedia Flash
Some areas of the site may require the use of the Macromedia Flash browser plug-in. You can download it from the following link.
Zipped Files
Some files on the site may be zipped or compress to cut download and access times for our visitors. If you are using Microsoft windows you can access these files by downloading WinZip or an equivalent zip utility. You can download WinZip at the link below.
Microsoft Viewers
Some documents on the site may require the use of microsoft comparable office products to view. We have tried to limit the number of these types of files on the site. Documents that could not be converted to PDF are listed in their original "office product" format. You may download the following free viewer programs to view them if necessary.